Why and how to investigate the top tasks of your visitors • Yoast

At Yoast, we continuously want to improve our website and our products. But how do you find out what makes them better? Sure, we need to fulfill the needs of our clients. But how do you know what your client’s top tasks are? Doing research is the answer! We love doing research because we get valuable insights out of it. Here, we’ll dive into one research type we use regularly: customer surveys and in this case, the top task survey.

How do you know what your customers need?

When we started working together with AGConsult on the conversion optimization of Yoast.com, they advised doing a top task survey. Research is always the first step in the conversion optimization process and you simply can’t get all relevant information out of plain data from, for instance, Google Analytics.

To know why your customers are visiting your website, you need your customers to talk to you. If you think, you now have to start a conversation with all your visitors, don’t worry. Luckily, there are several other ways to make your visitors talk to you. An example is setting up an online top task survey, which will pop up on your visitor’s screen as soon as you want it to pop up. For example, immediately after opening your website or after a couple of minutes.

The best question for your top task survey

To make sure you don’t influence your visitor’s answers, it’s important to ask an open question. By asking closed questions, you make your visitors choose between the answers you set up yourself. Although you can add an ‘other’ field, visitors are more likely to quickly choose a listed answer. That’s easier than putting their own opinion in an open field. So closed questions prevent you from getting to know all your visitor’s…

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